Why Personal Touch is the Secret to Successful Board Governance

People often ask me how a career that started at the Dairy Bell ice cream factory in Melbourne led to managing multi-million dollar associations in Northern California. The answer is simple: Hospitality.

The Journey to Excellence Whether I was moving pallets of ice cream to bring happiness to customers or managing a high-stakes timeshare resort at Copper Mountain, the core mission was the same: providing an effortless, memorable experience. I learned early on that people don't just want a manager; they want someone who is present, listens, and genuinely cares about their community.

What "Personal" Management Looks Like in 2026:

• The PCAM Standard: I earned my PCAM (Professional Community Association Manager) credential in 2022—the highest level of designation in our industry—to ensure my "personal touch" is backed by the most rigorous professional standards available.

• Volunteer Leadership: My work on CAI and CACM committees isn't just about networking; it’s about bringing the latest industry "best practices" back to your living room.

• Relationships Over Transactions: We prioritize partnerships with local vendors who know Alameda and the Oakland hills as well as we do.

  
  

At California Communities, we don’t just manage buildings; we steward the places where your life happens.